WE DO NOT REFUND PERSONALISED ITEMS. Faulty / incorrect items will be replaced not refunded. Terms of replacements are as shown below.
Fonts - Returns are not accepted on items due to font issues. ALL items can have a proof requested before printing. This can be requested at the time of ordering.
Personalisation - We can not accept returns on items that have been correctly printed to customers specification. This includes garment colour, font, font colour and spelling.
Faulty products - In the accession that your item is faulty we will ask you to return your item. If found faulty your item will be replaced. Please note that we will refund your postage cost only if the product is found faulty and at a maximum of £1.64 for large letters, £2.90 for small parcels. Receipts MUST be provided.
Lost Parcels - We do not take any responsibility for lost parcels when our courier has provided evidence of delivery in the form of a signature and/or photo of the parcel delivery.
RETURNS & REFUNDS
If for any reason you are not 100% satisfied with your order and there us a problem with the product once you have received it, you'll then have 14 days from receipt of your order in which to return the item. It is your responsibility to check your order before checking out and when receiving them. Mistakes can happen but we do ask that you must check your item on receipt before returning.
Once your return in received and assessed we will contact you and let you know whether a refund will be processed or not. If accepted, we will refund the amount of the item to the original method of payment within 14 days.
If an item you purchased was in the sale it may not be eligible for a refund. If you are in any doubt please contact us before making he purchase.
We will only refund the original cost of the item and the original delivery charge. You will not be entitled to a refund of the cost in returning the item to us.